SEW clientele ranges from small municipalities and co-operatives to some of the largest Utility and Energy companies across U.S. Further- more, Smart Analytics + Big Data (SAB™) focus on transforming utility data into actionable insight. SEW offers solutions like Smart Customer Mobile (SCM®) plat- form, which provides real real-time two-way communication between utilities and their resulting customers in better customer service and satisfaction along with operational efficiency.Īnother solution, Smart Mobile Workforce (SMW®) helps to simplify the daily work processes of today’s mobile worker and adapt to an interconnected, technology-enabled, collaborative, safe, and productive work environment. Utilities are looking to engage and increase customer satisfaction by offering their customers convenience and control to access their data anytime, anywhere and on any device (phone, tablet, computer)-all while keeping things simple and user-friendly. We offer much more functionalities than our competitors and all our solutions are fully configurable which to the customers’ desire for personalization,” adds Garg. Our solutions are innovative, as we always stay one step ahead of the market in offering functionality and ease-of-use.
“With this solution, we have taken multi-million dollar costs out of utility’s customer technology budgets while reducing the complexity, minimizing risk, and bringing down time of implementation process to just a few weeks. SEW offers an integrated customer engagement platform to help utilities communicate with their customers in real-time and a demand response module to reduce peak load from residential and C&I customers through stipulated answer events and pro- grams to name a new benefits. These solutions help the clients have consistent information on their palms. At SEW mobile, cloud based technologies are utilized to develop configurable solutions that can be deployed quickly with low upfront cost and lower integration risks. The clients want the option of personalization and ability to connect in their day-to-day life as they do with their other service providers such as banks and retailers,” adds Garg. “Customers today are asking for the most cutting-edge technology available to engage with utilities as all want fast and reliable information at their fingertips.
“In order to address climatic changes, energy independence, and issues in customer service, while maintaining low costs, Smart Energy Water (SEW) came into being,” says Deepak Garg, Chairman and CEO of Smart Energy Water. The utility industry is currently undergoing a major trans- formation-driven by a number of economic, regulatory, and technology factors-that are changing the underly- ing delivery and operating model of the industry.